Know Your Customer


Laws and regulations require that we verify your account by asking who you are and where you live. UviTech EXPal takes every measure to prevent fraud and be fully compliant with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations for exchanging.

How long does it take to get verified?

All information and documents you submit for account verification are reviewed through our manual verification methods.

Manual verification takes 2 – 4 business days to complete.

If we experience a heavy influx of new users, however, processing times for verification could slow down considerably. If you experience a delay, it doesn’t necessarily mean there is something wrong with your application. We’ll be sure to contact you if we need anything further from you, so monitor the email associated with your verification process.

In order to avoid delays in processing your application, it is important that all uploaded documents meet the required criteria. If one or more documents are invalid or do not meet the criteria, we will request you to upload new documents.

How do I get verified?

Visit and follow instructions.

What is an ID confirmation photo?

An ID confirmation photo (IDCP) is a picture of you, the account holder, holding your ID document and a note next to your face to allow for facial confirmation of the ID document.

However, there may be other situations where we require you to upload an IDCP and require a different message than what is listed below.

Checklist for producing a proper IDCP that can be accepted by our verifications team:


The ID must be the same used for the verification form.
The details on the ID must be readable. They cannot be blurry or out of focus
Must say: “only for UviTech Web services“
Must be handwritten, not typed.
Must be in English.
Must have the current date.
Must have your signature.
None of the text can be covered.
Pay close attention when writing the note! If even one word is different in the note, the photo will not be accepted.


* The ID shouldn’t be taped or pinned to the note. Both the ID and note have to be held by hand.
* Hold the ID and handwritten note in your hand(s).
* Someone else can’t hold the note for you.
* It’s fine to hold both the handwritten note and the ID in the same hand.
* Your face, the ID, and the note all have to be clearly visible.
* Your fingers cannot cover any details on your ID or on the note.
* Your upper body and hands should be visible. Don’t be a head sticking out from behind the note.
* You cannot wear sunglasses, a hat, or anything that obscures your facial features.

Have your friend or family member take the photo.
Take the photo during the daytime when the lighting is good.
When it’s dark outside and you’re relying entirely on indoor lighting, it’s harder for cameras to capture details.

Image requirements for ID documents
We accept any of the following ID documents
Voter’s ID
Driver’s License
Note that these cards shouldn’t be expired.

What is an acceptable ID scan/photo?
Full color image: We require a full color image of your ID, free from any alteration or watermark. Black and white scan, photocopy, or screen shot of the ID image is not acceptable.

Legibility: All information on the ID must be clear and readable. We cannot accept ID documents that are torn, badly damaged, or have holes within the ID area.

Uncropped ID: At least 1 cm (or 1/2 inch) of background should be visible all around the ID. No edges should be cropped — not even by a little bit.

In addition to the points above, US clients‘ IDs must meet the following requirements:

Background: The edges of the ID must be clearly visible on a contrasting background (e.g. a dark background for a light colored driver license).

Lighting: Use sufficient lighting without glare or reflections showing on the ID image or covering any portion of it. A photo taken with flash ON may not be accepted if the glare covers any essential information on the ID.

Orientation: ID must be in upright position, not rotated sideways or upside-down. Take the photo directly above the ID lying on a flat surface, not tilted sideways or any other angle. The ID should occupy most of the image/picture without too much space around the ID area.



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